I recently had the worst experience I’ve ever had with an online purchase (a subject for another post), and it brought to mind the need for businesses to pay attention to their quality of customer service.
Negative comments and reviews can be seen online by scores, hundreds, even thousands of people. It’s obvious that businesses should be monitoring their reputations online, but in reality few dedicate the resources needed to do it. There just never seems to be enough time, money, or people to make that a priority.
Even the best customer-oriented business will get some bad reviews, and they actually help increase the trustworthiness of comments, in toto (is that a word?). But, it’s essential for business owners to be responsive when they do show up.
What should you do when you get a negative review? Mike with DataDogmarketing made 5 excellent suggestions, especially in trying to keep the bad press to a minimum: Read More…