Negative Online Reviews: 5 Suggestions for Dealing with Bad Press
I recently had the worst experience I’ve ever had with an online purchase (a subject for another post), and it brought to mind the need for businesses to pay attention to their quality of customer service.
Negative comments and reviews can be seen online by scores, hundreds, even thousands of people. It’s obvious that businesses should be monitoring their reputations online, but in reality few dedicate the resources needed to do it. There just never seems to be enough time, money, or people to make that a priority.
Even the best customer-oriented business will get some bad reviews, and they actually help increase the trustworthiness of comments, in toto (is that a word?). But, it’s essential for business owners to be responsive when they do show up.
What should you do when you get a negative review? Mike with DataDogmarketing made 5 excellent suggestions, especially in trying to keep the bad press to a minimum: Read More…
Mobile Trends – GoMo!
In a prior blogpost, we pointed out that businesses need to incorporate mobile technology into their online marketing toolkit in 2012, if they haven’t already. Why? Here are 9 reasons it matters: Read More…
So You Want to be in Pictures? 7 Reasons to use Video in Online Marketing
Video has become a mandatory marketing tool for anyone wanting to establish an online presence, and especially those who have local businesses and need to get found online. Here are 7 reasons you should make 2012 the year you add it to your own marketing toolbox. Read More…